Frequently Asked Questions (FAQ)

Orders placed during business hours are typically dispatched on the same day (subject to our cut-off times), with delivery arriving within 1–3 working days across the UK. Orders placed after the cut-off or on weekends will be dispatched the following business day.

Once your order is dispatched, you will receive an email with tracking details so you can monitor its progress.

Once your order is dispatched, you’ll receive an email with tracking details. You can also log in to your Gardener’s Dream account to view your order history and monitor your delivery.

Our courier partners do not generally call prior to delivery; however, tracking information is provided so you always know when to expect your order.

At the moment, we do not offer the option to select a specific delivery time slot. Deliveries occur within standard time windows.

In cases where items are dispatched separately due to stock availability, you’ll receive individual tracking details for each parcel. Please contact us if you have any concerns.

We take great care in packaging your plants and gardening products using eco-friendly materials where possible to protect your items during transit.

Eligible offers are automatically applied at checkout when you add the required items to your basket; otherwise, we will advertise a code for you to input at checkout.

Currently, only one discount code can be applied per order. Please choose the offer that best suits your needs.

Our website features comprehensive planting guides and detailed care instructions on each product page. For seasonal tips and expert advice, please check our blog regularly.

We understand that frost, heatwaves, or heavy rain can affect your garden. Our care guides offer practical tips for safeguarding your plants during adverse weather conditions. For more detailed advice, please refer to our blog or contact our support team.

We source a selection of organically grown plants and are committed to environmentally responsible practices. Look for organic details on product pages, and feel free to ask us for further details on our growing methods.

While plants are living products and may naturally vary, we are dedicated to quality. If you’re dissatisfied with the condition of your plant upon delivery, please contact us immediately for a replacement or refund in line with our returns policy.

Yes – our online resources include expert garden design tips and inspirational ideas. Whether you’re planning a new layout or refreshing an existing garden, our blog and guides are here to help. Alternatively, we're always available to help via our Live Chat.

Your satisfaction is our priority. If your plant or product does not meet your expectations, please contact us immediately via Live Chat or email (sales@gardenersdream.eu) with photographic evidence, and we will promptly arrange a replacement or refund.

Yes – we offer both beautifully packaged gift options and gift vouchers, making it simple to share the joy of gardening with friends and family.

Simply enter your voucher code in the designated field at checkout, and the voucher value will be deducted from your total order.

Yes, you may apply multiple gift vouchers to a single order, subject to our terms and conditions.

As an online retailer, we do not have a physical store for you to visit. However, our website provides high-resolution images and detailed descriptions to help you make informed choices.

Yes – for wholesale inquiries, please email us at sales@gardenersdream.eu with your requirements. We will provide detailed pricing and further information tailored to your needs.

Absolutely. We send a delivery note / invoice within the packaging of every order*. If you require a VAT invoice, please indicate this during checkout or contact our customer support, and we will provide the necessary documentation.

*Please note: To maintain the element of surprise, gift items delivered directly to your recipient are not accompanied by an invoice.